MYSTELA

Frequently Asked Questions

Purchase & Payment

How do I buy it?

After the 24-hour free trial, a purchase is required to keep using the watch face (one-time purchase).

  1. When the trial ends, your watch shows a purchase notice and a 6-digit code.
  2. On your smartphone or computer, open https://kzl.io/code.
  3. Enter the code shown on your watch, then use the Continue button to proceed with payment.
  4. After you pay, it takes about 5 minutes for the watch screen to switch.

Payment and licensing are handled by KiezelPay.

What payment methods can I use?

You can pay with PayPal, a credit card, a debit card, or Apple Pay (on supported devices only). Please choose from the methods shown on the payment page. The available methods vary by device and region.

  • PayPal: no fee.
  • Credit card, debit card, Apple Pay: a processing fee of $0.30 is added.
What is KiezelPay?

KiezelPay is a payment and license management service for smartwatch apps and watch faces, available since 2016 (according to KiezelPay's official website). Payment, purchase verification, and refunds are handled by KiezelPay.

  • It is a one-time purchase. It is not a subscription, and you will never be charged automatically.
  • Refunds are available within 30 days of purchase.
  • You can pay with PayPal or a credit card, and a receipt is sent by email after purchase.

For how personal information is handled, please see KiezelPay's Privacy Policy.

After Purchase

I bought it, but the watch screen has not changed.

After you pay, it takes about 5 minutes for the watch screen to switch. Please wait a little.

Can I get a refund?

Yes, if it is within 30 days of purchase. Refunds are handled by KiezelPay. Please contact the KiezelPay support page with the name of the app you bought, the email address you used for the purchase, and the reason for the refund.

I already bought it, but I am asked to pay again.

You do not need to pay again. Open https://kzl.io/unlock, enter the email address you used for the purchase and the 6-digit code shown on your watch, then press Unlock. It will be unlocked at no charge.

I don't want to see the payment notice.

If you do not plan to keep using this watch face, please remove it from your watch and switch to another watch face.

Data Fields

A data field shows "--".

When the data cannot be obtained, "--" is shown ("--:--" for sunrise and sunset).

  • Weather/Temperature: when the watch is not connected to or synced with your smartphone
  • Body Battery: when there is no data from the last 30 minutes
  • Sunrise/Sunset, Altitude: when location information is not available
  • Recovery Time: not available on some models

Contact

If this page does not solve your problem, or you have any other questions, please feel free to contact us. We will reply as soon as we can.